CALL CENTER & INTERNAL PROCESS AUDIT
Does your Call Center have High Turnover? With Employees? Clients?
With our years of expertise, we can turn around these areas to have longevity & consistency.
HOW IT WORKS
A typical audit takes anywhere from one to three days. Depending on the size of teams & departments involved.
The Digital & Backend Audit typically takes one day.
VIRTUAL AUDIT OPTION
Perfect for companies that have a lot of or are new to remote employees.
Also for companies that are forced to work remote due to the pandemic, whether there is a plan to return to the offices or not, we got you covered.
ONSITE AUDIT OPTION
Like Virtual, we can audit onsite for companies that want us to come into their offices.
We will abide by the Covid standards companies have set in place.
Onsite is perfect for companies that have smaller office teams, not many remote employees and want us to SEE the company culture.
DIGITAL & BACKEND AUDIT
Perhaps it's the internal systems, reporting, visibility, website is lacking & what does a company's digital footprint look like.
We can audit the website, reporting, systems and see what is lacking, what's not showing and what needs to be fixed.